Resource Usage
allReseller allocates the advertised space and resources per customer. In rare cases, allReseller may find a customer to be using server / network resources to such an extent that he or she may jeopardize server performance and resources for other customers. In such instances, allReseller reserves the right to impose the High Resource User Policy for the consideration of all customers.allReseller reserves the right to discontinue / suspend services without notice should any hosting account exceed CPU, database, and network thresholds on our servers which may cause service interruption to other customers.
Money Back Guarantee
If for any reason you are unhappy with our service, and wish to leave during the first 30-days, allReseller will refund your purchase price less applicable fees in full. If after the first 30-days of service you become unsatisfied with your hosting service allReseller may pro-rate your refund for the remaining service period at the discretion of allReseller's staff. For billing discrepancies / disputes please contact us for quicker response before contacting your card issuing bank. Domains, dedicated servers, and VPS servers are not eledgible for refunds. If you cancel/request refund an account that included a free domain this voids the money back guarantee and your domain can be transfered/pushed into an enom account for $12. If this domain isn't claimed within 30 days of the cancellation it will be either suspended/parked on allReseller until the fee is paid, or the domain expires (whichever comes first).__________________________________________________________________________
Dedicated server SLAApplicability
This Web Site Availability Service Level Agreement applies to YOU if YOU have ordered *any* hosting plans ("Service") and YOU are in good financial standing with allReseller.
Service Guarantee
allReseller Service will be available to the Internet (see definitions below) 99.9995% of any given month.
Credits
Outage Credits:
Any period of inaccessibility due to power failure, internet network failure, or other failure lasting longer than 30 minutes will be credit as follows:
- 0-30 minutes: No Credit
- 30-60 minutes: 5% of monthly base fee, excluding any add-on services
- Each additional 30 minutes; 10% of monthly base fee
Reinstallation Credits:
In the event of a customer-requested reinstallation VIA support ticket, if such reinstall is not completed within 6 hours after initial staff response, said customer will be credited 25% of one month's fee upon request.
In order for YOU to receive a credit on YOUR account, YOU must request such credit within seven (7) business days after YOU experienced no service availability.
YOU must request credit by sending an email message to allReseller outlining your IP address, incident start, incident end and the support ticket ID you used when troubleshooting the issue.
Credits will usually be applied within sixty (60) days of YOUR credit request. Credit to your account shall be YOUR sole and exclusive remedy for any outage related to your service including those caused by gross negligence by allReseller or its staff.Restrictions
Credits shall not be provided to YOU in the event that YOU have no service availability resulting from (i) scheduled maintenance, (ii) YOUR behavior or the performance or failure of YOUR equipment, facilities, software, scripts, code, or applications, or (iii) circumstances beyond allReseller's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of YOUR service.
Limitations
On-line problems occur continuously. There might come a time when you cannot access your service or any other service. This is not necessarily due to a failure of the allReseller Network or hardware. allReseller's monitoring agents are the sole determinate of the uptime of our service, and not any one client's experience
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